Questions to Ask When Hiring a Locksmith
Hiring a locksmith is no different than buying a car. To make sure the most qualified professional gets the job, you need to ask several key questions. Of course, you can obtain this information by going to the company’s website and conducting searches online, but often the most critical answers come from a one-on-one conversation.
Top 5 Most Important Questions
- “Is the technician for my job certified and/or licensed?” – Only 15 states require licensing; these include Alabama, California, Connecticut, Illinois, Louisiana, Maryland, Nebraska, Nevada, New Jersey, North Carolina, Oklahoma, Oregon, Tennessee, Texas, and Virginia. If a technician is located in one of these states, you should determine if that person is in fact licensed. While certification is not mandated, it shows the locksmith took the time to become knowledgeable in the industry, providing you greater confidence in the technician’s ability.
- “Is the company (technician) insured and bonded?” – With both of these, you do not have to worry if something were accidentally broken as the result of something the technician did. This also protects a home or business owner in case of theft and other criminal acts.
- “What are the different types of services provided?” – Many people think the only thing a locksmith does is install and repair door locks and handles and go on emergency lockout calls. However, trained technicians cover four main areas, including residential, commercial, industrial, and automobile. There is a wide range of services associated with installation/repair of locks for safes, filing cabinets, garage doors, and automobiles, among other things. Technicians also install and repair different home security systems, as well as cut keys, program transponders, and more.
- “What are the rates?” – As with warranty, rates for locksmith services will depend on the type of work. Most importantly, the locksmith should provide a quote upfront and disclose all “hidden” fees prior to accepting work.
- “What is the physical location of the business?” – Often, locksmith companies will advertise their services for a much broader range than they actually cover. This is a strategic marketing plan, but for someone needing services, it can create a major headache. Therefore, it is imperative to know the physical location of the business, which ensures quicker service and more affordable rates.
Here are some more things you should ask when choosing a locksmith.
- How long will it take for a technician to show up?
- What is the warranty period for work performed?
- Are free estimates provided?
- Does the company have any references or customer testimonials?
- Is the company ALOA accredited?
- What happens if a scheduled technician is unable to do the work? Will a replacement locksmith be sent to the job?
- Is the company a member of other industry-related associations and/or organizations?
- How long has the company been in business?
- Will the technician bring a form of identification to the job?